Hello, I'm Emily.

I am a UX designer with over 7 years of professional digital service experience currently based in Bristol, UK.

I am passionate about creating software that is focused on the people who use it. I keep accessibility at the forefront of everything I do to ensure digital inclusion is prioritised.

Project highlights

Due to the commercial sensitivity of some of my project work, I cannot share all of my case studies here. Please contact me for a copy of my detailed portfolio.

Civica Design System

A design system to unify the suite of Civica products through cohesiveness, accessibility and user experience best practices.

My role

  • Lead UX designer
  • Front-end developer
  • Client integration


  • Rapid uptake
  • Product consistency
  • WCAG AA upskilling
View Civica design system casestudy


Collaboration with Flybe's eCommerce and digital team to provide UX designs and UI assets, including a full redesign of the flight booking system.

My role

  • UX designer
  • CSS developer
  • Visual and product designer


  • Improved SEO
  • Increased KPIs
  • Integrated platform
View Flybe casestudy

Virgin Connect

Unifying Flybe's digital products to meet Virgin Connect brand guidelines through accelerated transformation.

My role

  • UX designer
  • CSS developer
  • Visual and product designer


  • Fast brand integration
  • Accelerated development
  • Modern component library
View Virgin Connect casestudy

Civica Pay eStore

Modernisation of the Civica eStore service, enabling residents across the United Kingdom to pay for local services.

My role

  • UX designer
  • Accessibility consultant
  • Design system specialist


  • WCAG AA compliance
  • Improved checkout journey
  • Positive user feedback
View Civica Pay eStore casestudy

About me

Emily Lawes I am a UX designer and former software engineer. I studied at the University of Bath for a BSc (Hons) in Mathematics and graduated with an upper second class degree in 2016. I am passionate about technology and keen to learn the 'who', 'what' and 'why' of a product's user base. I have a strong interest in psychology and natural sciences, alongside computer science and mathematics.

I am UX certified by the Neilsen and Norman Group with a specialism of Interaction Design. As a software engineer, I enjoyed creating usable and great experiences, even through legacy programming languages such as VBA. My experience as a developer has allowed me to form the link between what is designed and what can feasibly be developed, and understand the development cycle.

I have a strong focus on accessibility - I believe all digital content should be accessible for everybody and should not discriminate. I have in-depth knowledge of legislation and guidelines such as WCAG and how these can be translated into design or developed code. I can consult, design, advise and audit websites and applications to meet regulations and provide a good user experience for everyone.

Download CV Download portfolio

I am currently working on a web version of my PDF portfolio to ensure it can be accessible by all.